United Underwriters Notice of Data Breach
September 21, 2026
United Underwriters (“UUI”) values the trust our customers place in us, and we take the privacy and security of personal information seriously. In May 2026, UUI was the victim of a cybersecurity incident that affected personal information we collect as part of our underwriting and claims services. We have sent notification letters to those whose personal information was impacted where an address was on file. This notice is intended to provide the same information included in the notification letters to individuals for whom the company has insufficient or out-of-date contact information. We explain below what happened, what information may have been involved, what we are doing, and what steps you can take to protect yourself online.
What Happened?
Earlier this year, we identified suspicious activity on some of our systems. We promptly initiated our incident response processes, which included stopping the activity and initiating a forensic investigation, supported by third-party forensic experts. Following that investigation, we identified that certain files were downloaded by an unauthorized actor.
What information was involved?
Once we confirmed that the unauthorized actor downloaded data from our systems, we undertook a review process to programmatically and manually search for and extract personal information from the affected files. Following the investigation, we determined that the impacted data downloaded by the actor on May 1, 2026 varies by individual, but could include: name and date of birth, birth or marriage certificate, social security number, government-issued identification numbers, financial and payment card account numbers, health information, or account credentials.
What We’re Doing:
United Underwriters is committed to safeguarding your confidential and sensitive information. We are notifying individuals whose personal information was affected via U.S. mail, as required and where available. United Underwriters is offering 24-months of complimentary credit monitoring and identity restoration services through our preferred third-party vendor, TransUnion. The notices provide the nature of the information involved and contact details for the dedicated TransUnion call center established to assist with enrollment for eligible individuals and to address any questions related to the incident. Individual notices were issued starting September 21, 2026.
In addition to the enterprise-wide security measures we had in place prior to the incident, we have taken steps to further safeguard our systems, including enhancing our security and monitoring controls. We will continue to strengthen our IT security and data privacy controls to stay ahead of an ever-evolving threat landscape.
What you can do:
Together with enrolling in the credit monitoring services being offered to individuals whose data was impacted at no charge, we encourage you to take ongoing data security precautions:
For more information:
We have established a dedicated call center to answer questions about the cybersecurity event as well as the Transunion services we are offering to you. If you have any questions, please call the call center at 1-888-940-7758, from 8 a.m. to 5 p.m. CT Monday through Friday, excluding major U.S. holidays.
Sincerely,
United Underwriters
A Trucordia Business
Trucordia Insurance Services, LLC
4956 North 300 West, Suite 100
Provo, UT 84604
Additional information for US residents
U.S. customers are entitled under U.S. law to one free credit report annually from each of the three major credit bureaus. To order your free credit reports, visit www.annualcreditreport.com or call toll-free +1 (877) 322-8228. If you see errors on that report, you can contact the relevant credit bureau:
Those credit bureaus also have tools you can use to protect your credit, including fraud alerts and security freezes.
You may also contact the U.S. Federal Trade Commission (FTC) for further information on fraud alerts, security freezes, and how to protect yourself from identity theft. The FTC can be contacted at 400 7th St. SW, Washington, DC 20224; telephone +1 (877) 382-4357 or www.consumer.gov/idtheft.
Your state Attorney General may also have advice on preventing identity theft, and you should report instances of known or suspected identity theft to law enforcement, your state Attorney General, or the FTC.
California residents: Visit the California Office of Privacy Protection (https://oag.ca.gov/privacy) for additional information on protection against identity theft.
District of Columbia residents: The District of Columbia Attorney General may be contacted at: 400 6th Street, NW, Washington, DC 20001; +1 (202) 727-3400, oag@dc.gov and www.oag.dc.gov.
Iowa residents: The Attorney General can be contacted at the Office of Attorney General of Iowa, Hoover State Office Building, 1305 E. Walnut Street, Des Moines, Iowa 50319; +1 (515) 281-5164, www.iowaattorneygeneral.gov.
Kentucky residents: The Attorney General can be contacted at Office of the Attorney General of Kentucky, 700 Capitol Avenue, Suite 118 Frankfort, Kentucky 40601, www.ag.ky.gov, Telephone: +1 (502) 696-5300.
Maryland residents: The Attorney General can be contacted at Office of Attorney General, 200 St. Paul Place, Baltimore, Maryland 21202; +1 (888) 743-0023 or www.marylandattorneygeneral.gov.
Massachusetts residents: Under Massachusetts law, you have the right to obtain any police report filed in connection with the cybersecurity event. If you are the victim of identity theft, you also have the right to file a police report and obtain a copy of it.
North Carolina residents: The Attorney General can be contacted at 9001 Mail Service Center, Raleigh, NC 27699-9001; +1 (919) 716-6400 or www.ncdoj.gov.
New Mexico residents: You have rights under the federal Fair Credit Reporting Act (FCRA), which governs the collection and use of information pertaining to you by consumer reporting agencies. For more information about your rights under the FCRA, please visit https://www.ftc.gov/system/files/ftc_gov/pdf/fcra-march-2026.pdf or www.ftc.gov.
New York residents: The Attorney General can be contacted at the Office of the Attorney General, The Capitol, Albany, NY 12224-0341; +1 (800)-771-7755 or www.ag.ny.gov.
Oregon residents: The Attorney General can be contacted at Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096; +1 (877) 877-9392 (toll-free in Oregon), +1 (503) 378-4400, or www.doj.state.or.us.
Rhode Island residents: The Attorney General can be contacted at 150 South Main Street, Providence, Rhode Island 02903; +1 (401) 274-4400 or www.riag.ri.gov. You may also file a police report by contacting local or state law enforcement agencies.
For Arizona, California, District of Columbia, Iowa, Montana, North Carolina, Washington and West Virginia residents: You may obtain one or more (depending on the state) additional copies of your credit report, free of charge. You must contact each of the credit bureaus directly to obtain such additional report(s).